Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at massilonfernando@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at massilonfernando@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at massilonfernando@gmail.com.
Welcome to WE FIT. By accessing or using our website at wefit.company, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase or using our services.
1. General These Terms of Service apply to all users of the site, including browsers, customers, and contributors. WE FIT reserves the right to update or modify these terms at any time without prior notice. Your continued use of the site constitutes acceptance of any changes.
2. Products & Services WE FIT offers premium fitness apparel, supplements, equipment, and coaching services. We reserve the right to modify or discontinue any product or service at any time. We shall not be liable for any modification, suspension, or discontinuation of services.
3. Pricing & Payment All prices are in USD and subject to change without notice. We reserve the right to refuse or cancel any order placed at an incorrect price. Payment must be made in full at the time of purchase. We accept major credit cards, debit cards, and other methods displayed at checkout.
4. Orders & Availability All orders are subject to product availability. If a product is out of stock after your order is placed, we will notify you and offer a refund or alternative.
5. Shipping Shipping times and costs vary by destination. Please refer to our Shipping Policy for full details. WE FIT is not responsible for delays caused by customs, carriers, or circumstances beyond our control.
6. Returns & Refunds Please refer to our Return & Refund Policy for complete information on returns, exchanges, and refunds.
7. Intellectual Property All content on this site — text, graphics, logos, images, and software — is the property of WE FIT and protected by applicable intellectual property laws. Reproduction or distribution without express written permission is prohibited.
8. User Conduct You agree not to use our site for any unlawful purpose or in any way that could damage or impair the site. Prohibited activities include fraud, spamming, hacking, or transmitting harmful content.
9. Limitation of Liability To the fullest extent permitted by law, WE FIT shall not be liable for any indirect, incidental, or consequential damages. Our total liability shall not exceed the amount paid for the product in question.
10. Governing Law These Terms are governed by the laws of the State of Florida, United States.
11. Contact 📧 support@wefit.company | www.wefit.company
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Bienvenue chez WE FIT. En accédant à notre site wefit.company ou en l'utilisant, vous acceptez d'être lié(e) par les présentes Conditions Générales de Vente. Veuillez les lire attentivement avant tout achat ou utilisation de nos services.
1. Généralités Les présentes CGV s'appliquent à tous les utilisateurs du site. WE FIT se réserve le droit de modifier ces conditions à tout moment sans préavis. L'utilisation continue du site vaut acceptation des modifications.
2. Produits et Services WE FIT propose des vêtements de fitness premium, des suppléments, des équipements et des services de coaching. Nous nous réservons le droit de modifier ou d'interrompre tout produit ou service à tout moment. WE FIT ne saurait être tenu responsable de toute modification, suspension ou interruption de service.
3. Prix et Paiement Tous les prix sont affichés en USD et peuvent être modifiés sans préavis. Nous nous réservons le droit de refuser ou d'annuler toute commande passée à un prix incorrect. Le paiement doit être effectué intégralement au moment de l'achat. Nous acceptons les principales cartes de crédit, cartes de débit et autres moyens de paiement affichés lors du paiement.
4. Commandes et Disponibilité Toutes les commandes sont soumises à la disponibilité des produits. Si un produit est en rupture de stock après la passation de votre commande, nous vous en informerons et vous proposerons un remboursement ou une alternative.
5. Livraison Les délais et frais de livraison varient selon la destination. Veuillez consulter notre Politique d'expédition pour tous les détails. WE FIT n'est pas responsable des retards causés par les douanes, les transporteurs ou des circonstances indépendantes de notre volonté.
6. Retours et Remboursements Veuillez consulter notre Politique de retour et remboursement pour toutes les informations relatives aux retours, échanges et remboursements.
7. Propriété Intellectuelle Tout le contenu de ce site — textes, graphiques, logos, images et logiciels — est la propriété de WE FIT et est protégé par les lois applicables. Toute reproduction sans autorisation écrite expresse est interdite.
8. Comportement des Utilisateurs Vous vous engagez à ne pas utiliser notre site à des fins illégales ou de toute manière susceptible d'endommager le site. Les activités interdites comprennent : la fraude, le spam, le piratage ou la transmission de contenus nuisibles.
9. Limitation de Responsabilité Dans toute la mesure permise par la loi, WE FIT ne saurait être tenu responsable de tout dommage indirect ou consécutif. Notre responsabilité totale ne saurait excéder le montant payé pour le produit concerné.
10. Droit Applicable Les présentes CGV sont régies par les lois de l'État de Floride, États-Unis.
11. Contact 📧 support@wefit.company | www.wefit.company